Each dedicated server or server housing is monitored by the FirstServed monitoring system. The monitoring system that FirstServed uses is based on nagios, an enterprise monitoring system that can be seen as 'industry standard' by now.
By default, the following basic checks take place every minute for a dedicated server or co-location:
- Is the server vailable through a PING command;
- Is the HTTP service available;
- Is the FTP service available;
- Is the SMTP service available;
- Are Remote Desktop and VNC services up and running;
- If it's a Linux server, is the SSH service up and running;
For each check, a priority is given. An alert will be sent out immediately if the server does not respond on a PING command.
If the HTTP service gives a timeout, it will generate a warning. Only after a second check and failure, the FirstServed monitoring system will determine whether the service is down or not (is it a simple timeout, or is the service really unavailable).
For or IP services and huosing customers, the uplink of the core switches to the rack is being actively monitored.
Aside these checks, the FirstServed dedicated servers and co-location servers get additional checks based on SNMP (Simple Network Messaging Protocol) such as CPU load, available disk space, memory usage, CPU temperature, availability of certain software services and more...
Also the measurement of network traffic on both network interfaces is done by the monitoring system. This allows you as a customer, and FirstServed as your service provider, to have a clear image of the bandwidth your dedicated server or co-located server needs.
As a dedicated server customer - based on your service level - you may also be alerted by our monitoring system in case an alert is being triggered.
FirstServed can add additional services to the monitoring system on your demand so even special applications or services can be monitored.
